Privacy Policy

Who we are

Our website address is: https://heatoria.com.

Heatoria is a manufacturer and supplier of electric storage water heaters, providing products and OEM/ODM solutions for residential, commercial, and project-based applications.



Information We Collect

We may collect personal information when you:

  • Submit an inquiry through our contact forms
  • Send us emails or business-related messages
  • Leave comments (if enabled)

The information may include your name, company name, email address, phone number, IP address, and browser information. This data is collected solely for communication, quotation, and service-related purposes.



Comments

When visitors leave comments on the site (if applicable), we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string (hash) created from your email address may be provided to the Gravatar service to determine if you are using it. The Gravatar privacy policy is available at:

https://automattic.com/privacy/

Media


If you upload images to the website, please avoid uploading images that contain embedded location data (EXIF GPS). Visitors may be able to extract location data from images on the site.

Cookies

If you submit a form or leave a comment, cookies may be used to save your information for convenience. These cookies may last up to one year.

We also use cookies for basic website functionality, analytics, and security purposes. You can control cookies through your browser settings.

Embedded content from other websites


Pages on this site may include embedded content (such as videos or images). Embedded content from other websites behaves as if you visited those websites directly. These sites may collect data about you, use cookies, and track your interaction.



How We Use Your Information

We use collected information to:

  • Respond to inquiries and requests
  • Provide quotations and technical information
  • Improve website performance and user experience
  • Ensure website security and prevent spam

We do not sell or rent your personal data to third parties.



Who We Share Your Data With

Your data is only shared with trusted service providers necessary for website operation (such as email services or spam detection tools).

If you request a password reset (if applicable), your IP address will be included in the reset email.



How Long We Retain Your Data

Inquiry and contact information is retained only as long as necessary for business communication

Comments and metadata may be retained indefinitely for moderation purposes

Your Data Protection Rights

You have the right to:

  • Request access to your personal data
  • Request correction or deletion of your data
  • Withdraw consent for data processing

To exercise these rights, please contact us at info@heatoria.com.



Where Your Data Is Sent

Visitor data may be processed through automated spam detection services.

Our website data may be stored on secure servers located outside your country, in compliance with applicable data protection regulations.